FAQ

Ring Size Recommendations

You can make an appointment and visit our store for ring measurements

by email: ivanovjewelry@hotmail.com

by phone: 213-266-0062

If you’re not sure about your ring size, we recommend going to a local jewelry store to check your proper ring size.

 

How Do I Place An Order & How to order Custom Laser Engraving?

1. Write your message for engraving
2. Choose the front for Engraving

For International Buyers

All international buyers responsible for their Customs Duty Free

 

Shipping

We ship via USPS Priority mail within 2-3 Business Days

UPS Express

 

Returns, Exchange & Refunds

We gladly accept returns and exchanges

Contact us within 14 days of delivery

Ship items back within 30 days of delivery

 

Returns and exchange details

Read before you buy!!!

We accept return within 30 days after a customer received the item:

1. All Items must be at the same condition as when sold (no scratches, no damages).
2. For Return, we charge $35 restocking fee.
3. For Exchange, we charge $20 for shipping and packaging.
4. All Packages must ship with Insurance and Signature Request.
5. Buyers are responsible for shipping postage to ship back to us.
6. The following items can’t be returned or exchanged.

* All Custom or personalized orders (i.e. custom engraved, custom-made jewelry)